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F.A.Q.

How do I store my oysters after receiving them?

Oysters are live mollusks and are eaten so.

Oysters should be stored between 3 to 10°C in the fridge (better to keep them at the bottom of the fridge). Make sure the concave shells is facing downwards. Do not add them in water.

Eat within 10 days after the packing date for optimal freshness and viability.

Do you have a shop?

Though our orders are done online, we do have a showroom where you can browse some of our seafood or pick up what you have ordered.

Are your products fresh or frozen?

All our products are LIVE or FRESH unless mentioned on the product page.

Are your products suitable for freezing?

As most of our products are LIVE or FRESH, they are suitable for freezing (except if clearly mentioned on the product page).

When can I get my delivery if I place my order today?

You can refer to our order and delivery schedule. You can pick up your order at our office from 9am to 4pm on Tuesday and Friday and from 2pm-4pm on Monday and Thursday. Delivery time is from 1pm to 5pm on Monday and Thursday and from 10am-5pm on Tuesday and Friday.

Arrival day Delivery Pick up Order Deadline
Monday Afternoon Afternoon Previous Thursday before 3pm
Tuesday Morning/ Afternoon Morning/ Afternoon Previous Thursday before 3pm
Wednesday NO NO NO
Thursday Afternoon Afternoon Monday before 3pm
Friday Morning/ Afternoon Morning/ Afternoon Monday before 3pm
Saturday NO NO NO
Sunday NO NO NO

Example: If you place your order on Wednesday morning, you can select to receive it on Monday afternoon the earliest.

Where do you deliver?

We can deliver everywhere excepted outlying islands. However, we need you to reach a certain minimum order amount to deliver to certain locations and we don’t deliver everywhere everyday.  Please refer to the scheme below

ZONE 1: HK Island & Kowloon – FREE delivery for order above $1000

$90 fee for orders below $1000

Zone 2: New Territories – FREE delivery for order above $2000

$100 fee for orders between $1000 and $2000

$200 fee for orders below $1000

Zone 3: Discovery Bay – Free delivery for order above $2000

$150 fee for orders below $2000

Zone 1 Zone 2 Zone 3
Monday Yes Yes Yes
Tuesday Yes Yes /
Wednesday No No No
Thursday Yes Yes /
Friday Yes Yes Yes
Saturday No No /
Sunday No No No

How are your products packed?

As we don’t repack anything in Hong Kong, you will receive all the products in their original packaging. Most of the fresh seafood will be packed in foam box, similar to what the restaurants and hotels receive. For altered products, product specifications would be indicated.

Are your products expensive?

Our mission is to bring the best seafood to your kitchen. We offer the same quality as Michelin-starred restaurant chefs. Our products are sourced directly from small fishermen who use artisanal methods of catch. Everything is bought at the local wholesale auctions, which means that a fair salary and a responsible environmental approach are taken into consideration. You order is then air flown to Hong Kong. You have 100% traceability when you receive your order and you can find information about your product’s source on the stickers.

Our prices reflect this work. Comparatively, we are not more expensive than a Parisian fish shop or HK gourmet shops.